Your outsourced IT support without compromise
Your Level 1/Level 2 support team, without the recruitment hassles. French-speaking technicians integrated into your tools, processes, and brand. You retain control and customer relationships; we handle the resources, management, and service continuity.
- Recognized Expertise
- Immediate Response
- Peace of Mind
- Enhanced Protection
- Clear Vision
- Human Relations
What We Bring
Real IT Competence
Our technicians know GLPI, Jira Service Desk, Zendesk, Active Directory, Microsoft 365. No ramp-up time on the basics they handle your tickets from the first week.
Total Flexibility
Half-day blocks, monthly packages, or a dedicated full-time technician. You scale the volume to your actual workload: no hiring, no notice period, no fixed costs.
Native French, Close Culture
French is an official language in Mauritius. Our technicians communicate in professional French, master the technical register, and understand the client relationships your customers expect.
Zero HR Burden
No recruitment to manage, no leave to cover, no French social charges. Replacement guaranteed if someone's out. You sign with us, not with an individual.
Confidentiality & GDPR
NDA on every engagement. GDPR-compliant data handling. Confidentiality clause tailored to your client environment.
Structured Reporting
End-of-shift summaries, weekly reporting on request, resolution KPIs. Your managers stay informed without managing the day-to-day.
Operational in
one week
Choose your collaboration model
Three plans designed to adapt to your actual workflow — from occasional reinforcement to a fully integrated offshore team.
Half-day rate
Ideal for workload peaks, time-limited projects, or IT service providers wanting to test our service with no commitment.
- Booking 48 hours in advance
- 4-hour sessions (morning or afternoon)
- End-of-session report included
- No minimum commitment
- Available from the first week
Monthly package
Fixed number of half-days each month. Schedule locked in at J-5 for optimal resource planning.
- Volumes: 10, 20, or 40 half-days
- Volume-based tiered pricing
- Schedule fixed at J−5
- Weekly reporting included
- Volume adjustable each month
Dedicated technician
An assigned technician on your account, trained on your specific environment, available full-time during your business hours.
- Exclusive technician, not shared
- In-depth onboarding on your tools
- Contractually guaranteed SLA
- Direct access, no intermediary tickets
- Controlled annual rate adjustment
The right profile for every need
Support Technician
Junior L1Remote handling, resets, qualification
Experienced Technician
L1 / L2Diagnosis, autonomous resolution, targeted escalation
Senior Technician
Senior L2Advanced analysis, light infrastructure, coordination
Technical Lead
LeadOperational Management Advanced Reporting Vendor Coordination
Why ITDESK and not a large BPO?
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IT Specialists, not generalist
Large call centers train all-purpose agents. Ours are recruited and trained exclusively for IT roles, with real technical prerequisites.
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Human-scale structure
You work directly with the decision-makers. No account manager layers, no bureaucratic processes. One request, one answer, one implementation.
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No French VAT
Invoiced from Mauritius. No VAT on the offshore B2B service, which reduces the net cost and simplifies accounting.
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Controlled price escalation
Transparent, limited escalation clause in our annual contracts. No mid-project surprises, you budget with certainty.