100% White-Label

Outsource your N1/N2 IT support without risking your SLAs.

Boost your MSP's profitability, secure ticket resolution, and free up your N3 engineers for high-value projects.

100% White-Label

Your tools, your processes, your name. Completely invisible to your clients.

+45% Net Margin

Cut payroll costs while increasing operational flexibility.

French-Speaking Support

Rigorously selected technicians with excellent written and verbal communication.

Guaranteed SLAs & KPIs

Detailed monthly reporting: FRT, escalation rate, client satisfaction.

N1/N2 Support Scope

Full coverage of your IT infrastructure and end users.

Cloud & M365 Environment

M365 administration, Exchange, Teams, OneDrive, user creation/deletion, Active Directory / Entra ID.

Workstations & Peripherals

Windows 10/11 & macOS troubleshooting, network configuration, VPN, user management, printers, antivirus/EDR and RMM agents, Windows Server 2022/2025.

NOC & N1/N2 Alerts

Basic RMM alert monitoring, service resets, backup tracking, and N3 escalation.

Offre Sans Engagement

"POC 30 Days" Starter Offer: 990€ excl. tax

Test our N1/N2 support capabilities in real conditions on your scope before committing.

Start the 30 Day Trial
Integration with your processes and tools
KPI tracking (FRT, resolution rate, escalation rate)
M365, workstations, and standard incidents handling
Full activity report at Day+30

Plans Built for Your Business Model

Choose the billing structure that works best for your operations.

Plan A: Dedicated

1,800€ excl. tax / month / N1 tech

A dedicated service desk for your MSP.

  • N1 Technician: 1,800€ to 2,000€ excl. tax
  • N2 Technician: 2,000€ to 2,500€ excl. tax
  • 100% dedicated to your processes
  • 12-month commitment
Choose Dedicated
Plan B: Per Workstation

14€ excl. tax / workstation / month

Full white-label managed services.

  • Pricing: 14€ to 18€ excl. tax / workstation
  • Full N1 and N2 coverage
  • Min. 50 or 100 workstations / MSP
  • Highly scalable
Choose Per Workstation
Plan C: Per Ticket

12€ excl. tax / ticket

Gestion du débordement et des congés.

  • 100-ticket pack: 1,400€ excl. tax
  • 250-ticket pack: 3,000€ excl. tax
  • Prepaid bundle (12-month validity)
  • Ideal for workload peaks
Choose Per Ticket

Ready to boost your MSP's profitability?

Discuss your needs with our team and start your trial phase this week.

contact@itdesk-solutions.mu

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